Patient Care Tools

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Citrix Client Download and Install Instructions

If you do not have or you would like to upgrade your Citrix client , please click the Citrix Client Download link above. Note: you must have a recent Citrix client installed to use your Citrix applications.

If you have a token, click here for Direct Access

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Citrix Client Downloads


Select the appropriate client for your computer:

How to Install Citrix Client for PowerChart

Step 1

Choose the download link above that is appropriate for your computer.

Note Please use Internet Explorer or Firefox browser. Powerchart may not run with other browsers such as Google Chrome or Safari.

Step 2

  • Another window will open asking if you want to Run or Save.
  • Select Run to complete the download and begin the installation.

Note If your only option is to Save then save the file to your desktop and run it from there.

Run or Save

Step 3


  • Click Run to start the installation.
  • Follow the prompts to complete the installation.
  • You may be asked to reboot your PC to complete the installation.

Step 4

Email Prompt

  • If your account allows single factor authentication, type your work email address or and click Next.

Note: Your email address is your

  • Otherwise, your account requires two-factor authentication. Type the following URL:

Note: You must have a token or DigiPass mobile app to authenticate with two-factor.

  • If you don’t wish to configure the Store functionality, click Cancel.
    Store Confirmation
  • Verify that the store address is If not, click Cancel and make sure to enter an Adventist Health email address at the previous screen.
  • Click Continue
    Store Updates
  • Click Yes
  • Click Finish
  • Close any remaining windows and log back into Connect.
  • You should now be able to launch PowerChart.

(For Macs Only)

  • Select the Macintosh installation from the download page.
  • Run the installer (CitrixReceiver.dmg) by double clicking it.
  • Follow the onscreen instructions.

Note You CANNOT use PowerChart from Safari. You must use Firefox instead.

If you do not already have Mozilla Firefox installed on your Mac, you can go to and download it for free.

Need More Help?

If the above instructions do not work or you need more assistance, please contact the support center at (916) 783-2750 option 8.